About the role
A retail store manager is part leader, part sales driver, part problem-solver, and part operations expert —keeping the store profitable, the team motivated, and customers happy. This is an exciting opportunity to lead the team in our new London Store. As Store Manager at Never Fully Dressed you will be a core representative of the brand, working closely with the Retail & Marketing Ops Manager to build an inclusive and empowering community. In this role, you will play a vital part in bringing the brand to life delivering NFD styling, exceptional customer service, driving sales, training a motivated sales team and managing daily store operations. You’ll create a feel-good, inclusive store experience for all customers whilst driving store performance to achieve sales targets and KPIs.
Responsibilities
Manage the day-to-day running of the London store to ensure success of hitting sales targets and store goals.
Manage store operations, including rotas, payroll, health and safety, and compliance.
Maintain store standards in line with Never Fully Dressed expectations, ensuring we create memorable, inclusive store experiences for all customers.
Collaborate with the merchandising team to manage inventory levels to prevent overstock and ensure the right product mix is available in store to hit targets.
Develop the growth of a high-performing retail team, providing ongoing training and reporting on individual development. Managing recruitment, onboarding, training, and performance development.
Provide consistent reporting on store performance and highlight opportunities for growth to the Head Office team.
Act as a brand representative, driving regional brand awareness through clear and consistent storytelling. Supporting brand events, product launches, and community engagement initiatives.
Qualifications
Retail Experience: an experienced retail manager, ideally within fashion, lifestyle, or premium retail.
Systems: Knowledge of Shopify POS, Microsoft Excel, Microsoft Outlook, inventory management and cash handling.