About the role
This is an exciting opportunity to join the retail team in our new London Store. As Sales Assistant at Never Fully Dressed you will be a core representative of the brand, working closely with the Store Manager to build an inclusive and empowering community. In this role, you will play a vital part in bringing the brand to life delivering NFD styling, exceptional customer service, driving sales and supporting daily store operations. You’ll create a feel-good, inclusive store experience for all customers whilst driving store performance to achieve sales targets and KPIs.
Responsibilities
Customer Service: Deliver exceptional, friendly, and knowledgeable service to all customers—creating an inclusive, memorable store experience—through conversational selling, strong floor presence, upselling, styling, and proactive relationship-building.
Clientelling: Build and maintain a strong client book through consistent outreach and follow-up to drive sales targets.
Styling & Product Knowledge: Provide personalized styling advice tailored to each customer’s needs and lifestyle while maintaining up-to-date, in-depth knowledge of current collections, key pieces, fits, fabrics, seasonal trends, and NFD styling to confidently communicate the brand’s USPs and maximize selling opportunities.
Store Standards & Operations: Maintain exceptional visual merchandising and presentation standards while ensuring strong shop floor etiquette, supporting stock replenishment and inventory accuracy.
POS Management: Assist with POS and cash handling, as well as keeping the sales floor clean, organized, and customer-ready at all times.
Qualifications
Retail Experience: Retail experience preferred but not required; a positive attitude and willingness to learn are essential
Systems: Knowledge of Shopify POS, Microsoft Excel, Microsoft Outlook, inventory management and cash handling.