About the role
As Sales Assistant at Never Fully Dressed you will be a core representative of the brand within the US, working closely with the Store Manager to build an inclusive and empowering community. In this role, you will play a vital part in bringing the brand to life delivering NFD styling, exceptional customer service, driving sales and supporting daily store operations. You’ll create a feel good, inclusive store experience for all customers whilst driving store performance to achieve sales targets and KPIs.
Responsibilities
•Customer Service: Deliver exceptional, friendly, and knowledgeable service to all customers—creating an inclusive, memorable store experience—through conversational selling, strong floor presence, upselling, styling, and proactive relationship-building. Build and maintain a strong client book through consistent outreach and follow-up to drive sales targets.
•Styling &Product Knowledge: Provide personalized styling advice tailored to each customer’s needs and lifestyle while maintaining up-to-date, in-depth knowledge of current collections, key pieces, fits, fabrics, seasonal trends, and NFD styling to confidently communicate the brand’s USPs and maximize selling opportunities.
•Store Standards & Operations: Maintain exceptional visual merchandising and presentation standards while ensuring strong shop floor etiquette, supporting stock replenishment and inventory accuracy. Assist with POS and cash handling, as well as keeping the sales floor clean, organized, and customer-ready at all times.
WHAT WE’RE LOOKING FOR
Retail Experience: Retail experience preferred but not required; a positive attitude and willingness to learn are essential
Systems: knowledge of Shopify POS, Microsoft Excel, Microsoft Outlook, inventory management and cash handling
Problem-Solver: ability to adapt and find solutions in response to challenges, align with local activity or seasonal changes to ensure targets can be met