About the role
Department: Customer Service
Type: Full-time (Remote or On-site)
Overview: Assist hobbyists, students, and engineers with pre-sales component compatibility queries, post-sales basic troubleshooting, and order tracking.
Key Responsibilities:
Answer technical inquiries regarding pin voltage, module compatibility, and project suitability.
Handle order inquiries, returns, and replacements via email, live chat, or WhatsApp.
Collate customer feedback on defective or missing component batches.
Requirements: Basic understanding of digital/analog electronics; strong written communication skills.